FAQ’s

We handcraft the majority of our bags in Istanbul Turkey. Some bags will be
manufactured in different locations around the world where the highest standards of
workmanship are upheld. All of our products have labels that clearly state the country of
manufacture.

We would like you to know that we consider product safety and your safety essential
priorities. All of our products are developed and continuously reviewed against the latest
technological, scientific and safety standards around the world. They meet or exceed stringent
global regulatory requirements. We would like to assure you that you can be confident in our
products. We stand behind their safety.

Giorry products are sold direct from our website http://www.giorry.com. For stockists please
visit http://www.giorry.com/stockists.

Yes, these will be on our website. If you have a specific requirement contact sales@giorry.com

You can look at the items in your Shopping Bag at any time while you’re browsing. Simply
click the Shopping Bag icon in the top right corner of the screen, or the ‘go to checkout’ button
at the bottom of any product page.

If you place items in your Shopping Bag that you later decide you do not want, you can
remove them or change the quantity of them easily. Simply go to your Shopping Basket and
select the ‘remove’ button next to the item you’d like to remove. You can also alter the number
of products by changing the figure in the quantity box, followed by the ‘recalculate’ button.

If you have any queries about the products or you’re unsure about purchasing online, please
print out your Shopping Basket if possible and contact our sales team email sales@giorry.com.

Once you’ve finished shopping, simply click the ‘go to checkout’ button at the bottom of any
product page, or the ‘proceed’ button on the Shopping Bag page, to begin the checkout
procedure. You’ll be taken through a number of pages so you can enter all the delivery and
payment information we need to fulfill your order. This will take approximately five to ten
minutes, depending on how many delivery addresses you enter.

Don’t forget to have your debit or credit card at hand.

When individuals (not VAT-registered) in EU countries buy from the Giorry website they will
pay VAT at the applicable UK rate. There will be no import tax payable to any country within
the EU

I do not live in the EU do I have to pay VAT and import tax?

No, you do not have to pay VAT. However you may be liable to pay import duties. Please
make sure you check the import duty rules in your own country before placing your order,
as Giorry cannot be held responsible for any duties imposed by your country.

You can pay for your order online using Paypal which accepts any of the following:
Mastercard/Eurocard, Visa/Delta/Electron, American Express, Switch/Maestro, Solo.

If you would prefer to pay for your order by a personal cheque or BACS please contact our
sales team email sales@giorry.com and we can create an off-line order for you.

For cheque payments please make cheques payable to Giorry Limited and send them to
Giorry Limited, 23 Tangmere, Willan Road, London, N17 6NB, UK.

For BACS payments please send payment to
Barclays Bank
Account Name: Giorry Limited
Sort Code: 209709
Account Number: 13818993
Make sure that you indicate what the payment is for.
Please note that we are unable to dispatch orders until payment has been credited to our
account.

Once you’ve entered all the billing, delivery and order information in the checkout process,
you will be asked to enter your payment details. Once you’ve done this and reviewed your
payment details you will be asked to ‘proceed’ with payment which is when your card will be
debited, subject to card approval.

We work closely with Sage Pay merchant services and Paypal to ensure that all your personal
and payment details are kept safe. Both Sage Pay and Paypal use cutting-edge data
encryption, fraud detection tools and all kinds of other advanced techniques to improve
security. Your personal information is encrypted so that it’s protected as it travels over the
Internet. If you think your credit or debit card has been used fraudulently, you must notify your
card provider in accordance with its reporting rules and procedures. For information on how
we use any personal information you give, please read our privacy policy.

Once you’ve placed your order you will see a confirmation page that gives you your unique
reference number and the total sum deducted from your credit or debit card account. Do not
use the browser’s ‘back’ button at this stage as this may mean your order is processed twice.
You can print this page for your reference, or alternatively wait until you receive this
information in an email titled “Fwd: Your Order From Giorry Store (#order_number)”

The email will show all details of items purchased, delivery addresses, delivery options and
packaging options, which you can keep for your records. If you have any questions, please
contact our sales team email sales@giorry.com.

All items online will have usual delivery timescales clearly displayed. We aim to deliver next
day for all UK orders, and 3-5 days worldwide. Delivery costs and options will be clearly
displayed before you make a payment at checkout.

If you need to send your order to a number of different delivery addresses please contact our
sales team email sales@giorry.com and we will make the necessary arrangements. Depending
on the postal location and delivery option you choose there will be a small additional charge
for each additional delivery address.

When ordering large quantities of a single item we will dispatch the order within two (2)
business days subject to the full order quantity of stock being available. Should we not carry
adequate stock to fulfill your order we will email or call you within 24 hours of you placing
the order.

As we use UPS, DHL, and Parcel Force services to deliver your order to you we require a
signature upon delivery. This helps us to ensure swift and accurate delivery of your goods and
also allows you to track the progress of your order.

Occasionally orders are returned to Giorry as undeliverable. When our delivery service
provider returns an undeliverable order, we will in the first instance contact you via email or
phone to try and rearrange delivery. Should your order be returned a second time then we
will issue you with a full refund (including the original delivery charge) and cancel the order.

If you suspect your order cannot be delivered as addressed and you have not received
confirmation of its return or refund after 2 weeks from the expected delivery date, please
contact our sales team email sales@giorry.com

Our carriers may deem a package undeliverable for one of the following reasons:

1. Incorrect Address. If the address is incorrect or outdated, the order is typically returned to
Giorry by the delivery service provider or the unintended recipient. Please double-check your
address carefully when placing a new order.
2. Illegible Shipping Label. In rare cases, it is possible that the address label became illegible
during the shipping and handling process.
3. If there is no person(s) at the delivery address to sign for an order Our UPS delivery
provider will leave a special delivery card and details of their nearest office where the order
can be collected. This will usually require a form of ID to be presented before handing over
the goods.
4. Refused by Recipient. If the recipient of the package refuses delivery, the package will be
returned to Giorry and determined undeliverable.

For most orders, you can track the progress of your delivery from the Giorry Web site. Use
your Giorry login and select “My Account”. From your Account Information, links are available
to track the shipping for orders that are traceable. Alternatively please contact our sales team
email sales@giorry.com who can advise you on the status of your order.

If you do not receive your order or there are missing items from your order please contact our
sales team within 7 days of receipt of your order email sales@giorry.com

You may cancel your order at any time up to and including 7 days from the time of you
receiving the order. You have 14 days from the date of receipt of the goods in which to return
the goods to us in their original packaging and unused in order to qualify for a full refund
(including original postage costs).

Please see our Returns Policy Document for full details of how to return a complete or partial
order.

Please see our Returns Policy Document for full details of who you should contact if you need
to return a complete or partial order.

Yes

To the indicated invoice address.

Yes, as long as it received in the same unused condition with original packaging, we would
accept returns of gifts.
Please fill in an RMA request from the Giorry website.

Security

At Giorry we take security very seriously. The management team and the board of directors
of Giorry are committed to preserving the confidentially, integrity and availability of all
information assets and computing assets owned and held by Giorry. This commitment is
undertaken in order to preserve the good name, reputation and image of Giorry and to
protect its own financial interests as well as the financial interests of its investors, retail
partners, other partners, and you our customers.

Please read our Privacy Policy for details on how we use and store your personal information.

Please read our Privacy Policy for details on how we use cookies on this website

The company was registered 4th November 2009.

Giorry Limited
23 Tangmere, Willan Road
London N17 6NB
United Kingdom

Giorry Limited is registered in England & Wales
Registration number: 07066249

Giorry Limited Vat Registration number: GB 980 7401 13

Giorry is committed to minimising the impact that its activities and operations have on both the
local and global environment and is committed to reducing them.

The key points of its strategy to achieve this are:

• The Company will comply with all relevant environmental legislation.
• The Company will implement a training program for its staff to raise awareness of
environmental issues and enlist their support in improving the Company’s performance.
• Minimise waste by evaluating operations and ensuring they are as efficient as possible.
• Actively promote recycling both internally and amongst its customers and suppliers.

At Giorry we prefer to communicate with our customers via email. This ensures that we have
clear and accurate records of all of our customers questions and concerns and therefore we
can act swiftly and thoroughly in dealing with these communications. We aim to respond to all
email communications within 1 working day.
Our telephone number is: +44 800 048 8814

Depending on your delivery address there may be different taxation rules, meaning you may
not need to pay VAT (value added tax) or sales tax. If VAT-registered traders in EU countries
purchase from Giorry then VAT is not charged so long as the customer’s VAT number (i.e. their
local number in their own country) is quoted on the invoice to them.

You will not have to pay US sales tax (and the prices shown will reflect this) however you may
have to pay import duties to receive your order. Your shipping costs will be calculated at the
checkout, however additional import duties will not be added at this time. These will be
payable on delivery of your items.

You will not have to pay VAT (and the prices shown will reflect this) however you may have to
pay import duties to receive your order. Your shipping costs will be calculated at the checkout,
however additional import duties will not be added at this time. These will be payable on
delivery of your items.

You will not have to pay VAT or sales tax (and the prices shown will reflect this) however you
may have to pay import duties on orders from both the EU and US boutiques to receive your
order. Your shipping costs will be calculated at the checkout, however additional import duties
will not be added at this time. These will be payable on delivery of your items.

You will pay tax at the local rate (and the prices shown will reflect this) and you will not need
to pay any import duties.

We ship worldwide via our carrier UPS, using ground services (Standard) in some countries
(delivery within 2-3 days) and Express services in all other countries (next day delivery).